Return & Refund Policy

Customer satisfaction is important to us. However, as most products are personalized and custom-made, returns and refunds are subject to the conditions below.

Eligible Returns

Returns may be accepted if:

• The product received is damaged during transit.
• The wrong product was delivered.
• There is a manufacturing defect.

Non-Eligible Returns

Returns will not be accepted for:

• Change of mind after order confirmation.
• Incorrect information, design, text, or customization provided by the customer.
• Minor color variations due to screen settings and lighting conditions.
• Personalized products that match the approved design.

Return Request Period

• Return requests must be submitted within 7–14 days of receiving the product.
• Customers must provide clear photos/videos showing the issue.

Refund Processing

• Once the returned product is received and inspected, the refund will be processed.
• Approved refunds will be credited to the original payment method within 7–14 business days.