Privacy policy

ARIKA STORE POLICIES

Shipping & Delivery Policy

At Arika, every product is custom-made according to your design and requirements. Since each item is personalized, production begins only after the order is confirmed.

Processing Time

  • All custom orders require design approval before production.
  • Production time may vary depending on product type and order quantity.

Delivery Timeline

  • Standard delivery time: 7–14 business days from the date of order confirmation.
  • Delivery timelines may vary during festivals, public holidays, or due to unforeseen logistics delays.
  • Customers will receive tracking information once their order is dispatched.

Shipping Charges

  • Shipping charges, if applicable, will be displayed during checkout.
  • Free shipping promotions may be offered on selected orders or during special campaigns.

Return & Refund Policy

Customer satisfaction is important to us. However, as most products are personalized and custom-made, returns and refunds are subject to the conditions below.

Eligible Returns

Returns may be accepted if:

  • The product received is damaged during transit.
  • The wrong product was delivered.
  • There is a manufacturing defect.

Non-Eligible Returns

Returns will not be accepted for:

  • Change of mind after order confirmation.
  • Incorrect information, design, text, or customization provided by the customer.
  • Minor color variations due to screen settings and lighting conditions.
  • Personalized products that match the approved design.

Return Request Period

  • Return requests must be submitted within 7–14 days of receiving the product.
  • Customers must provide clear photos/videos showing the issue.

Refund Processing

  • Once the returned product is received and inspected, the refund will be processed.
  • Approved refunds will be credited to the original payment method within 7–14 business days.

Cancellation Policy

Order Cancellation

  • Orders can be cancelled before production begins.
  • Once customization, embroidery, or printing work has started, the order cannot be cancelled.

Refund on Cancellation

  • Eligible cancelled orders will receive a refund within 7–14 business days.
  • Any design or customization charges already incurred may be deducted.

Privacy Policy

Arika values your privacy and is committed to protecting your personal information.

Information We Collect

  • Name
  • Email Address
  • Phone Number
  • Shipping Address
  • Order & Customization Details

How We Use Your Information

  • To process and deliver orders
  • To provide customer support
  • To improve our products and services
  • To communicate order updates and promotional offers

Data Security

We implement reasonable security measures to protect customer information and do not sell personal data to third parties.

Terms & Conditions

By using the Arika website and placing an order, you agree to the following terms:

  1. All custom designs submitted by customers must not violate copyright, trademark, or intellectual property laws.
  2. Arika reserves the right to reject any order containing offensive, illegal, or inappropriate content.
  3. Product colors may vary slightly due to monitor settings and photography.
  4. Delivery timelines are estimates and may vary due to courier or external factors.
  5. Arika is not responsible for delays caused by incorrect shipping information provided by the customer.
  6. Prices, offers, and policies may be updated without prior notice.

Contact Us

For any questions regarding orders, shipping, returns, or refunds, please contact us:

Email: support@arika.in
Instagram: @arika_india

We are committed to providing high-quality custom embroidery and printing solutions that bring your ideas to life.